At Halal Heaven, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, we offer an easy return process. Please read the following terms carefully to understand our return policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Condition of the Item: The item must be unused, undamaged, and in its original packaging.
• Return Window: You must request a return within 14 days of receiving your order.
• Proof of Purchase: A valid receipt or proof of purchase must be provided to process your return.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

• Perishable goods (e.g., food items)
• Personalized or custom products
• Gift cards
• Clearance or sale items

Please note that any item that is returned after the 14-day period will not be eligible for a refund or exchange.

3. How to Initiate a Return

To start the return process, follow these steps:

1. Contact Us: Email us at halalheaven01@gmail.com or call/WhatsApp at 03244180036 to request a return.

2. Approval Process: Once we receive your return request, we will review it and send you detailed instructions on how to proceed.

3. Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective. We recommend using a trackable shipping method to ensure safe delivery.

4. Return Process

Once we receive your returned item and confirm it meets our return criteria, we will process your return. The refund will be issued to your original payment method within 7-10 business days.

5. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us within 7 days of receiving your order. We will guide you through the exchange process. For exchanges due to personal preferences, customers are responsible for return shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

Orders can be canceled before they are shipped. If your order has already been dispatched, you will need to follow the return process.

8. Contact Us

For any questions regarding returns, please contact us:

• Phone/WhatsApp: 03244180036
• Email: halalheaven01@gmail.com

We value your satisfaction and are committed to resolving any issues with your purchase. Your shopping experience at Halal Heaven is important to us.