At Halal Heaven, we are committed to ensuring customer satisfaction with every purchase. Our Refund Policy outlines the terms and conditions under which you may request a return, exchange, or refund for products purchased from our website, https://halalheaven.online.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

• Product Condition: The item must be unused, in the same condition as when you received it, and in its original packaging.
• Time Frame: You must request a return or refund within 14 days of receiving your order.
• Proof of Purchase: A receipt or proof of purchase is required for all refund and return requests.

2. Non-Refundable Items

Certain items are not eligible for returns or refunds:

• Perishable goods (such as food or flowers)
• Custom or personalized items
• Gift cards
• Sale or clearance items

Please note that any item that is returned more than 14 days after delivery will not be eligible for a refund.

3. How to Request a Refund or Return

To start the refund or return process, follow these steps:

1. Contact Us: Reach out to our customer service team via email at halalheaven01@gmail.com or call/WhatsApp us at 03244180036. Provide details of your order and the reason for your return.

2. Return Instructions: Once we approve your return request, we will send you detailed instructions on how to return the item. Please do not send any products back without prior approval.

3. Return Shipping: Customers are responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original shipping fee will not be included.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account or payment method again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at halalheaven01@gmail.com or call/WhatsApp us at 03244180036.

6. Exchanges

If you receive a defective or damaged product, we will gladly replace it. Please contact us within 7 days of receiving the item, and we will arrange for a replacement at no extra cost. For exchanges due to product size or preference, the customer will be responsible for any additional shipping charges.

7. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible. If the order has already been shipped, you will need to follow the return process mentioned above.

8. Contact Us

For any questions regarding this Refund Policy, please contact us at:

• Phone/WhatsApp: 03244180036
• Email: halalheaven01@gmail.com

We strive to ensure a smooth and hassle-free shopping experience. Your satisfaction is important to us, and we are here to assist with any issues regarding refunds or returns.